09.03 / Commercial analytics and sales development
Repeat-purchase and customer retention analytics
Research into purchase frequency, intervals between orders, product combinations and reasons for customer lapse, where relevant data and lawful grounds for its use are available.
✦ / What do you need to work on?
What do you need to work on?
12 selected practice areas. Original numbers guide you through the full catalogue.
What you will receive
Customer segments, a repeat-purchase map and a plan to test retention mechanisms.
What helps us assess your question
Sales, prices, discounts, costs, returns and inventory for an agreed period. Customer data requires a lawful basis.
Start with a general outline. Confidential materials are shared only after agreement.
02 / How the work progresses
How the work progresses
Stages are agreed after reviewing your question. Some research runs in parallel; each decision depends on the quality of the available data.
Define the question
Sales, prices, discounts, costs, returns and inventory for an agreed period. Customer data requires a lawful basis.
Research and compare
Research into purchase frequency, intervals between orders, product combinations and reasons for customer lapse, where relevant data and lawful grounds for its use are available.
Test the decision
Check completeness, metric definitions, seasonality and promotion effects. Distinguish observed associations from demonstrated causes.
Deliver and plan next steps
Customer segments, a repeat-purchase map and a plan to test retention mechanisms.
Methods and public sources
Sources are chosen for the product, market and period. These are reference databases and methods; a link does not imply partnership or endorsement of a project.
NIST/SEMATECH · Engineering statisticsSBA · Market research & competitive analysisResearch does not replace laboratory testing, safety assessment, legal advice or an authorised specialist’s decision. The contract defines the scope of review and each party’s responsibilities.
03 / Scope and working arrangements
Scope and working arrangements
Before paid work starts, we agree the input materials, deliverables, timing, fees and involvement of qualified specialists.